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We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. If 60 days have gone by since your purchase, unfortunately, we won't be able to offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Non-returnable items:
Gift cards
There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 60 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account.
Then you can contact your credit card company; it may take some time before your refund is officially posted.
Next, you'll need to contact your bank. There is often some processing time before a refund is posted.
If you’ve done all this and still have not received your refund, please contact us at our contact us page or email us to address any concerns.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same thing, send us an email at our contact us page and send your item to:
Adore Me Jewelry
2535B Dallas Highway #1022
West Marietta, GA. 30064 USA
Gifts
If the item were marked as a gift when purchased and shipped directly to you, you’d receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
Shipping
For returns, please get in touch with our support staff on our contact us page.
You will be responsible for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.